Position Summary: AWAKE Children’s Advocacy Center is a nationally accredited child advocacy center serving Jackson and Swain Counties in North Carolina. The Executive Director serves as the chief executive officer of the organization and is responsible for overall leadership, administration, fiscal management, staff supervision, community partnerships, fundraising, grant management, and compliance with applicable standards and requirements.
The Executive Director works closely with the Board of Directors to advance AWAKE’s mission, ensure continuity and quality of services, maintain strong multidisciplinary team (MDT) relationships, support staff and contractors, and promote the long-term sustainability of the organization. The Executive Director may provide direct services as needed and only when appropriately trained and qualified.
Mandatory Training:
- AWAKE Onboarding
- MDT Protocol Review
- CACNC State Standards
- NCA Accreditation Standards
- MDT Facilitator Certification
Essential Job Functions:
Agency Administration
- Ensures the agency, and all services provided within, are available per national accreditation standards.
- Administers operational protocols, policies, and strategic plan goals as approved by the board of directors.
- Oversees direct services, fundraising, and outreach activities to ensure that agency objectives are met.
- Provides guidance and leadership in formulating a fundraising plan that meets the needs of the agency.
- Provides leadership, guidance, and support to agency staff.
- Ensures compliance with funding sources and regulatory requirements.
- Ensures appropriate maintenance of CAC’s facility.
- Maintains accreditation standards as set forth by the National Children’s Alliance and is responsible for writing and preparing the agency’s application of re-accreditation every 5 years.
- Works with the board of directors to develop, implement, and evaluate the organization’s strategic plan, long-term goals, and sustainability priorities.
- Provides leadership in identifying organizational needs, strengthening systems, and recommending improvements to programs, services, policies, and operations.
- Monitors program outcomes and organizational effectiveness and uses available data, partner feedback, accreditation standards, and community needs to guide decision-making.
Program Oversight and Evaluation
- Ensures AWAKE’s programs operate in alignment with the organization’s mission, strategic plan, accreditation standards, grant requirements, and community needs.
- Works with staff, contractors, MDT partners, and the board to identify opportunities for program improvement, service continuity, and responsible growth.
- Monitors program effectiveness, service quality, and outcome data and recommends improvements as needed.
- Ensures that policies, procedures, and professional practices support high-quality, trauma-informed services for children and families.
Direct Program Services
- Ensures appropriate coverage for forensic interviewing, victim advocacy, MDT coordination, and related direct services in accordance with accreditation standards, grant requirements, and AWAKE protocols.
- May serve as a backup forensic interviewer, victim advocate, or MDT facilitator when appropriately trained, qualified, and needed to support service continuity.
- Ensures direct service staff and contractors have appropriate training, supervision, support, and resources to provide high-quality services consistent with AWAKE’s mission and applicable standards.
- Maintains confidentiality of all client services, client records, case management reports, etc.
- Ensures all direct service equipment is operational and functioning within the capacity of providing efficient, quality services to clients (Forensic Interview Equipment, Recording Software, Medical Examination Equipment, etc.)
- MDT/Case Review Facilitator
- Acts as liaison between CAC and MDT partners and other community agencies, identifying issues and collaborating on identified needs.
- Acts as MDT Coordinator, maintaining credentials necessary to meet accreditation standards.
- Maintains Interagency Agreements to ensure that they are current and functional.
- Coordinates and facilitates case review sessions, distributes appropriate case review lists prior to meetings.
- Identifies training needs for staff and team members, provide resources/trainings to meet those needs.
- Ensures that all MDT participants have reviewed and signed a confidentiality statement.
Fiscal Management
- Oversees the organization’s fiscal management in accordance with board-approved policies, grant requirements, internal controls, and applicable law.
- Prepares and recommends an annual budget to the board of directors and monitors performance against the approved budget.
- Ensures accurate financial recordkeeping, reporting, grant tracking, and documentation of income and expenses.
- Works with the Board Treasurer, bookkeeper, accountant, auditor, or other fiscal support professionals as appropriate.
- Ensures the agency complies with all federal and state nonprofit reporting requirements.
- Ensures appropriate fiscal procedures are followed for expenditure approval, income and expense documentation, bank reconciliation, financial reporting, and recordkeeping, with duties assigned in a manner consistent with sound internal controls.
- Provides regular financial reports to the board of directors.
Development & Donor Relations
- Works with the board to develop and implement a comprehensive fundraising and development strategy.
- Develops and maintains relationships with individual donors, foundations, corporate sponsors, government funders, and other funding partners.
- Supports donor stewardship, grantor communications, fundraising events, and community awareness activities that promote the financial sustainability of the organization.
- Identifies, writes, submits, and manages grant applications and funding proposals, or ensures those functions are completed through staff, contractors, or other authorized support.
- Encourages appropriate staff participation in decision-making, promotes clear communication, and delegates responsibility consistent with each employee’s role, training, and experience.
Personnel & Supervision
- Administers board-approved personnel policies.
- Hires, supervises, evaluates, and terminates staff using approved procedures and policies.
- Oversees the writing of job descriptions, assigns appropriate PayScale ranges, conducts performance evaluations, and makes recommendations to the board of directors regarding salary increases that affect the agency budget.
- Ensures adequate training opportunities are available for all staff and contractors.
- Promotes a professional, trauma-informed, ethical, and collaborative workplace culture.
- Supports staff wellbeing, role clarity, accountability, and appropriate supervision in a field involving secondary traumatic stress.
- Encourages appropriate staff participation in decision-making, promotes clear communication, and delegates responsibility consistent with each employee’s role, training, and experience.
Board Relations
- Works with the Board Chair to prepare meeting agendas, reports, and materials for board meetings.
- Reports regularly to the board of directors on the status of the agency, finances, programs, grants, staffing, risks, and strategic priorities.
- Supports board orientation, development, and engagement in governance, fundraising, strategic planning, and community relations.
- Works with the board to meet the fundraising goals of the agency.
- Participates in board and committee meetings as requested and appropriate.
- Other duties as assigned by the Board of Directors.
- Assists the Board in understanding organizational needs, risks, opportunities, and resource requirements necessary to fulfill AWAKE’s mission.
Community & Public Relations
- Serves as the primary spokesperson for the agency and chief liaison to community groups and the press.
- Develops promotional material and marketing items to promote programs and services of the agency.
- Creates and maintains the agency website; oversees all social media publications.
- Oversees development and growth of agency public awareness, including the promotion of child abuse prevention and awareness campaigns.
- Provides presentations, tours, and training to community members as needed.
- Promotes a positive image of the agency and the services provided within.
- Develops and maintains good relations with community members.
- Maintains membership and good standing with national and state organizations that provide guidance, oversight, and accreditation of CAC’s
Minimum Qualifications:
- Bachelor’s degree required. Bachelor’s degree in human services, social work, nonprofit management, public administration, criminal justice, psychology, counseling, victim services, business administration, or a related field preferred. A graduate degree in an urelated field may substitute for an undergraduate degree in an unrelated field.
- Knowledge of, or ability to quickly develop knowledge of, child abuse dynamics, victim advocacy, multidisciplinary team response, and child advocacy center standards.
- Demonstrated experience with staff supervision, fiscal management, budgeting, grant management, fundraising, and community partnerships. Career progression must be evident.
- Excellent leadership, written & verbal communication, relationship building, problem-solving and team management skills.
- Ability to manage sensitive information, maintain confidentiality, and work effectively with law enforcement, DSS, prosecutors, medical providers, mental health providers, schools, funders, and community partners.
- Track record of fund development skills including grants, foundations, fundraising events, etc.
- Ability to work occasional evening or weekend hours and travel locally, regionally, or statewide as needed for meetings, training, outreach, fundraising, accreditation, and agency business.
- Proficiency with Microsoft 365 and ability to use financial, case management, and data systems required for agency operations.
- Valid North Carolina driver’s license or ability to obtain one within a reasonable period after hire.
- Ability to successfully complete post-offer background, reference, and driving record check.
- Reside within a reasonable driving distance to AWAKE’s service area or be willing to relocate.
Preferred Qualifications:
- Experience leading a nonprofit, victim services organization, children’s advocacy center, or human services program.
- Experience with CACNC standards, NCA accreditation, MDT coordination, forensic interviewing, victim advocacy, or child abuse response.
- Experience with federal, state, local, and private grant funding.
- Knowledge of community resources and partner agencies in Jackson and Swain Counties.
- Experience developing resources, partnerships, and services in rural communities.
- Experience leading teams through organizational change, transition, or growth.
Physical Demands: Standing, sitting, walking including up and down stairs, typing, writing, seeing, reading and viewing documents and videos, verbal and written communication, organization and data entry, operating standard office equipment.
Mental Demands: Good judgement, discernment, critical thinking, empathy, compassion, social and emotional intelligence and regulation, managing secondary trauma responses, providing legally accurate court testimony, team collaboration and ability to follow instructions.